7-day returns
You may return an eligible piece for a full refund or exchange within 7 days of delivery, for any reason.
How to return
- Email sales@greencarat.com or call +91 63544 71220 with your order number within 7 days of delivery.
- We confirm your return and schedule a free, insured pickup.
- Hand over the piece in its original box with its certificate and invoice.
Refund timing
We refund within 7 business days of receiving and inspecting your return. Card, UPI and net banking refunds go to the original payment method. For Cash on Delivery orders, we transfer the refund to the bank account you share with us.
No cancellation charges
You can cancel free of charge at any time before your order is dispatched.
Defective or misrepresented pieces
We always accept the return of a piece that is defective, damaged, not as described, or delivered late (except for delays beyond our control), whatever the return window.
Terms for all orders
Returned pieces must include their certificate, invoice, original packaging and accessories. Personalised items are eligible when defective, damaged or misrepresented.
Grievance Officer
We acknowledge every complaint within 48 hours and resolve it within one month.
Email: rinkal@orodiamjewellery.com
Phone: +91 63544 71220
You may also contact the National Consumer Helpline on 1800-11-4000.
