Welcome to Green Carat

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Frequently Asked Questions

About Us

We are primarily an online jewelry retailer, allowing us to offer better pricing and a wider selection. However, we may offer virtual consultations and support to help you choose the perfect piece from anywhere. Please contact our support team for any location-specific inquiries.
Yes, we have experienced gemologists on staff who carefully inspect and verify each diamond and gemstone. Our experts ensure that every piece meets high-quality standards and are available to guide you in making the right choice.
Our corporate office is based in India. For detailed address information, business inquiries, or appointments, please reach out to our customer support team or visit our Contact Us page.

Orders and Ring Sizes

You can easily place an order through our website by selecting your desired jewelry piece, choosing the specifications (such as size and metal), and proceeding to secure checkout. If you need assistance, our support team is always available to guide you.
Yes, orders can be modified or canceled within a limited time after placement. Since many of our pieces are made-to-order, we recommend contacting our support team as soon as possible for any changes.
Once your order is shipped, you will receive a confirmation email with tracking information. You can also log into your account on our website to view the status and tracking details of your order.
You can determine your ring size using our online ring size guide or by visiting a local jeweler for accurate measurement. We also provide tips to help you measure your ring size at home.
If your ring doesn’t fit perfectly, don’t worry. We offer resizing services for most designs. Please contact our support team to assist you with the resizing process.
Yes, we provide a detailed ring size guide on our website to help you choose the perfect fit with confidence.

Payments

We accept a variety of secure payment methods, including major credit and debit cards, net banking, UPI, and select digital wallets. All transactions are encrypted to ensure your payment details remain safe and protected.
In some cases, we may offer special pricing or discounts for wire transfer payments, as they help reduce transaction fees. Please contact our support team before placing your order to check current offers and eligibility.
Applicable taxes, including GST, are calculated based on your shipping location and will be clearly displayed at checkout. There are no hidden charges, ensuring complete transparency in pricing.

ANY QUESTIONS? WE’RE HERE FOR YOU.