Returns & Refund Policy

At Green Caret, we take pride in offering high-quality diamond jewellery crafted with precision and care. Your satisfaction is extremely important to us. Please read our Returns & Refund Policy carefully to understand your rights and our procedures.

1. Return Eligibility

• The return request must be raised within 7–14 days from the date of delivery.
• The product must be unused, unworn, and in its original condition.
• All original packaging, certificates (including diamond authenticity certificates), invoices, and tags must be intact.
• Customized, engraved, or made-to-order jewellery is not eligible for return unless it arrives damaged or defective.

2. Non-Returnable Items

• Personalized or custom-made jewellery
• Items purchased during special sales or clearance offers (unless defective)
• Products damaged due to misuse, improper handling, or wear and tear

3. Return Process

• Contact our customer support team at [email/contact details] with your order number.
• Provide clear images (if the product is damaged or defective).
• Once approved, we will arrange a secure pickup or guide you through the return shipping process

4. Refund Process

• Once the returned product is received and passes quality inspection, the refund will be processed.
• Refunds will be issued via the original payment method within 7–10 business days.
• In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer.

5. Exchange Policy

• We offer one-time exchange for eligible products within the return window.
• Exchange is subject to product availability and price difference (if any).
• If the exchanged product costs more, the difference must be paid. If it costs less, the balance will be refunded.

6. Damaged Items

• Notify us within 48 hours of delivery.
• Share images/videos as proof.
• We will arrange a replacement or full refund at no additional cost.

7. Cancellation Policy

• Orders can be cancelled before shipment.
• Once shipped, cancellations are not allowed, and the return policy will apply.

8. Shipping Charges

• Return shipping may be free or chargeable depending on the reason for return.
• Shipping charges (if any) are non-refundable unless the return is due to our error.

9. Contact

Email: support@greencaret.com

Contact No: +91 1234567890